{"id":22731,"date":"2025-06-28T03:08:08","date_gmt":"2025-06-28T03:08:08","guid":{"rendered":"https:\/\/mondo-markets.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%aa%d8%b3%d9%84%d9%8a%d9%85-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%af%d8%a7%d8%af\/"},"modified":"2025-06-28T03:13:33","modified_gmt":"2025-06-28T03:13:33","slug":"shipping-returns-refund-policy","status":"publish","type":"page","link":"https:\/\/mondo-markets.com\/en\/shipping-returns-refund-policy\/","title":{"rendered":"Shipping, Returns &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22731\" class=\"elementor elementor-22731 elementor-22725\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-c1728fd e-flex e-con-boxed e-con e-parent\" data-id=\"c1728fd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11d65eba color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"11d65eba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Shipping, Returns &amp; Refund Policy \u2013 Mondo Market<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>Mondo Market is committed to preparing and shipping all orders as quickly as possible. If one or more items are unavailable at the time of preparation, they will be automatically refunded. The customer will be notified via email and\/or directly on the invoice.<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>\ud83d\udce6 Shipping<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>Orders are delivered to the address provided by the customer during the ordering process. It is the customer&#8217;s responsibility to ensure that all contact information is accurate.<\/strong><br \/><strong>In case of errors (name, address, phone, email), Mondo Market and the carrier cannot be held responsible for failed deliveries.<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>\u26a0\ufe0f Deliveries are made to the doorstep only, in the presence of the customer or an authorized person. Drivers are not required to enter the customer&#8217;s home.<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>\ud83d\udecd Delivery Options<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Home or workplace delivery (DPD France):<\/strong>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><strong>\u20ac0\u201349: \u20ac7.95<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><strong>\u20ac49\u201379: \u20ac3.95<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><strong>\u20ac79 and above: Free<\/strong><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Pickup point delivery:<\/strong>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><strong>\u20ac0\u201349: \u20ac5.95<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><strong>\u20ac49\u201369: \u20ac3.95<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><strong>\u20ac69 and above: Free<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong><i>A \u20ac5 surcharge may apply in hard-to-reach areas.<\/i><\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>DPD Europe Delivery:<\/strong>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><strong>Zone 1: Germany, Belgium, Luxembourg, Netherlands \u2192 price based on weight<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><strong>Zone 2: Spain, Italy, Austria \u2192 price based on weight<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>\ud83d\udcec Estimated Delivery Times<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Mainland France: 1\u20133 business days<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Rest of Europe: 2\u201310 business days<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>\ud83d\udd01 Returns &amp; Complaints<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>If you receive the wrong or missing product(s), please contact us via email and include:<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Your order number<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>A photo of the delivery slip<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>A photo of the incorrect or missing item<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>If approved:<\/strong><\/p>\n<ul style=\"text-align: left;\">\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>We will refund the item or the price difference<\/strong><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>Or offer a discount voucher for your next order (if items of equal value were swapped)<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><strong>If an item is damaged or defective, we may request photos for verification. If approved, we will refund the item or send a replacement at no cost.<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>If the customer wishes to cancel or return an item, they have 14 days after delivery. Return shipping costs are at the customer&#8217;s expense.<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>\u26a0\ufe0f For bread products, claims must be made within 24 hours of delivery.<\/strong><br \/><strong>\u274c No returns or refunds are accepted after 21 days from the order date.<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>\ud83d\udccd Customer Service \u2013 Mondo Market<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>\ud83d\udcde Orders &amp; Info:<\/strong><br \/><strong><a href=\"https:\/\/tel:+33474718857\" data-wplink-url-error=\"true\">33474718857+<\/a> \/<a href=\"http:\/\/tel:+33630215098\" data-wplink-url-error=\"true\">33630215098+<\/a><\/strong><br \/><strong>\ud83c\udf10 <a href=\"http:\/\/www.mondo-markets.com\">www.mondo-markets.com<br \/><\/a>\ud83d\udce7 contact@mondo-markets.com<\/strong><br \/><strong>\ud83d\udccd 21 Rue Aristide Briand, 69800 Saint-Priest (Lyon), France<\/strong><\/p>\n<p style=\"text-align: left;\"><strong>\u2705 HALAL Products \u2013 Quality \u2013 Unbeatable Prices<\/strong><br \/><strong>\ud83d\udd01 <i>Share with your loved ones \u2013 they\u2019ll thank you!<\/i><\/strong><\/p>\n<p style=\"text-align: left;\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping, Returns &amp; Refund Policy \u2013 Mondo Market Mondo Market is committed to preparing and shipping all orders as quickly<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22731","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mondo-markets.com\/en\/wp-json\/wp\/v2\/pages\/22731","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mondo-markets.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mondo-markets.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mondo-markets.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mondo-markets.com\/en\/wp-json\/wp\/v2\/comments?post=22731"}],"version-history":[{"count":4,"href":"https:\/\/mondo-markets.com\/en\/wp-json\/wp\/v2\/pages\/22731\/revisions"}],"predecessor-version":[{"id":22736,"href":"https:\/\/mondo-markets.com\/en\/wp-json\/wp\/v2\/pages\/22731\/revisions\/22736"}],"wp:attachment":[{"href":"https:\/\/mondo-markets.com\/en\/wp-json\/wp\/v2\/media?parent=22731"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}